All products are eligible for shipping within Australia. The cost of shipping is included in the original price of your order—no additional fees at checkout.
Custom artwork, such as colour pencil pet portraits, takes time to create. The total process, including production and shipping, can range from one to four months, depending on the complexity of the artwork and Australia Post’s delivery times.
We recommend placing your order as early as possible, especially if it is needed for a specific occasion. If orders are placed too late, we cannot guarantee delivery by the required date.
We use Australia Post for all shipments. Delivery times depend on their schedule once the product has been dispatched.
Due to the personalised nature of custom portraits and digital products, returns are not accepted. However, customers may cancel their order if work has not yet commenced.
Before shipping, we send a photo of the completed artwork for your approval to ensure satisfaction.
If a custom artwork is damaged during transit, we will replace it at no additional cost. Please contact us with photos of the damaged product to arrange a replacement.
For products purchased through Redbubble (e.g., mugs or T-shirts), Redbubble’s policies apply for returns, exchanges, or refunds. You can find their policy details on their website.
Thank you for choosing oldfriends.au for your custom artwork needs!